Dear customers,
Since 7th July, some of you might be facing delays/issues with receiving bitcoins to their Unocoin wallet. Unocoin uses Blockchain.info’s Receive API to recognize the payments to your Unocoin wallet. On 6th of July, there was an attack on the bitcoin network which essentially increased the number of transactions per day to twice of what it ever was, and this has caused issues with their API and hence the trouble. This is completely different from your wallet transactions or confirmations you would see on blockchain.info. Also, Blockchain.info knows about the problem and are working to resolve the issue. We are in constant touch with their customer support to get this sorted out as early as possible.
The customers are assured that the bitcoins are safe and they eventually reach their wallet, and it is an automated process once the issue on blockchain.info’s end is sorted out. As we do not have the exact ETA from blockchain.info at the moment, kindly refrain from adding bitcoins to your Unocoin wallet till you notice the message on top of every web page in case those deposits are time sensitive. Our other services like sending bitcoins, buying bitcoin and selling bitcoins are working normally.
On the other hand, we have already considered alternative methods to receive bitcoin deposits to your Unocoin wallet and it is in development. You can expect the new method to go live in less than a week. At that time, you will be receiving an email and also your Unocoin wallet address will be changing. However, your present bitcoin addresses will continue to be active till further notice.
Unocoin anticipates your patience regarding the delays and support during the transition.
